We are located in East Yorkshire UK, and you can always email us(especially if it’s about one of our products) at the address below:

If you have a problem with a product please remember to read the manual first, but if its still not doing what you think it should then include as much information as possible, the version of the product, the version of Kontakt you are using (if it’s a kontakt instrument), and as  much detailed description of what you are doing (each step) and what you think isnt working as it should.

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If you have a problem with the site please email

or use the form below:

We’re pretty much a one man show, and our time-zone might well be a bit different from yours (especially if you are in the continental USA or Asia) so please be patient we answer all our customer emails as soon as we can.